Frequently Asked Questions | Everything About Website Design and Databases - Ignite

Once Ignite obtains project approval we set a definite timeline for your project. Once the project kicks off the core Digital Essentials software is deployed in one day and most web applications can be completed in 20 business days.

With all web applications you get access to our client portal to request any additions, changes or report issues. You will also have 2 yearly strategy meetings provided at no additional cost.

Ignite performs automatic software updates on the core code of Digital Essentials.

Any custom code which is developed for you will come with a maintenance plan, which is typically 5-10% of the overall value of your project, billed per year. This maintenance will include any updates to ensure your web application is always up to date.

Ignite performs most of its development on Digital Essentials. With such development you are licensing a copy of the software for your use but do not own the core source code.

Ignite may also perform development outside of its platform and you would own all the code in such a development project.

Ummm, we're not sure what the others are doing but we always provide a free 30 minute consultation for your project.

The Accessibility for Ontarians with Disabilities Act, or AODA, is not applicable to all businesses. But for those who must comply our experts are ready to tackle compliance as part of your initial or follow up project.

The typical website design cost is $2,500 CAD at the low end with $7,500 CAD at the high end. Specialty projects such as portals where UI/UX development takes longer should expect a higher cost.

Our rate is $125 CAD per hour, however, we recommend hourly rates are seldom used for upkeep purposes and always present fixed rates to clients for projects.

Yes. Mobile friendly or "responsive" is an essential component of any modern-day website design. There are no additional fees or change to the timeline for us to ensure your web design is responsive.

The typical custom website design turn around is two weeks for SME's and three to four weeks for not-for-profit organizations. Timeframe is directly related to complexity of your project, specification and communications.

Of course, in addition to being a partner of Elavon and recommending the service, you can hook up your processing to: Moneris, Authorize.net, Square, WorldLine, Stripe, IATS or an existing Elavon/Converge account.

Basic technical support is included. Access to our training videos is also included. You also have the option to use one of our experts at a nominal fee for activities such as creating a custom SEO strategy.

A domain of your choosing is provided to you and an SSL certificate comes included. No additional costs for you!

Absolutely, you'll get a website builder which allows you to create and manage your content easily.

Yes, we have partners we can bring in on your project to ensure you get an expert with a strong background in creating marketing strategies, executing them and tracking performance to ensuring the customer experience is outstanding. We've got you covered.

Yes, one of our partners thinks about marketing 25 hours a day.... if it would be possible! With a strong background in creating marketing strategies, executing them and tracking performance to ensuring the customer experience is outstanding, we've got you covered.

You bet. While we have templates and strategies to make your project as simple as possible the CRM solution we would provide you can be tweaked and adjusted any which way to fit your business case. We always use Members Village as the CRM of choice. As the CRM is built by us, we can even splinter it from the core to give you a standalone platform, just be aware that this option would carry higher costs.

Of course not! Your businesses could survive without "needing" a CRM. Funny story, one of my suppliers does everyone out of their head, they know me, recall what I buy and our transactions have no issues. But they have no idea how often I buy, how much I buy, what to restock once I buy, they don't market to me, nor do they have any idea of their business health until the end of the year when they sit down with their accountant. A CRM is a tool to understand the health of your business, keep your customers engaged, keep your team organized and mitigate risk by monitoring trends.

Your data is backed up nightly with additional various backups performed on different time intervals.

Yes, our CRM solution which is powered by Members Village is fully hosted in Canada and adheres to privacy regulations.