FootPrints Advanced Starter Template
A functional out of the box ITIL aligned ITSM powered by BMC FootPrints
Our solution provides a fully functional BMC FootPrints environment out of the box. Including many popular ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB).


Customer Self Service
FootPrints Advanced Starter Template A functional out of the box ITIL aligned ITSM powered by BMC FootPrints Find out more

Record Purging
FootPrints Advanced Starter Template A functional out of the box ITIL aligned ITSM powered by BMC FootPrints Find out more

FootPrints Session Tracking
FootPrints Advanced Starter Template A functional out of the box ITIL aligned ITSM powered by BMC FootPrints Find out more

Fully Configured GUI
FootPrints Advanced Starter Template A functional out of the box ITIL aligned ITSM powered by BMC FootPrints Find out more

Craig Brooks, Government of Yukon
The FootPrints Advanced Starter Template has enabled Yukon government to provide our 4,000 customers and 120 Footprints agents a set of pre-configured ITSM processes, workflows and templates to be immediately productive. It implements “best” practices out-of-box that should have been significant effort and cost for YG to create.
FAQ's about FootPrints Advanced Starter Template
Here is a section where you can answer the most common questions about a product.
You bet. While we have templates and strategies to make your project as simple as possible, the CRM database solution we would provide can be tweaked and adjusted any which way to fit your business case. We always use Members Village as the CRM of choice.
Once Ignite obtains project approval we set a definite timeline for your project. Once the project kicks off the core Digital Essentials software is deployed in one day and most web applications can be completed in 20 business days.
With all web applications you get access to our client portal to request any additions, changes or report issues. You will also have 2 yearly strategy meetings provided at no additional cost.
Ignite performs automatic software updates on the core code of Digital Essentials.
Any custom code which is developed for you will come with a maintenance plan, which is typically 5-10% of the overall value of your project, billed per year. This maintenance will include any updates to ensure your web application is always up to date.
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